AGB

Terms and Conditions of Sale for Varun e-bike Online Store

Scope

These Terms and Conditions of Sale apply to all orders placed in our online store. Our online store is exclusively open to consumers.

A consumer is defined as any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession. An entrepreneur is a natural person, legal entity, or partnership that, when entering into a legal transaction, is acting in the exercise of its trade, business, or profession.

Contracting Parties, Contract Formation, and Correction Options

The purchase and sale contract is concluded between Varun e-bike and you.

Product displays in the online store do not constitute legally binding offers but are non-binding online catalogs. You can place products in your shopping cart and correct them at any time before submitting a formal order using the correction options provided during the order process. By clicking the order button, you submit a binding offer concerning the goods in your shopping cart. You will receive an immediate confirmation email regarding the receipt of your order.

We will accept your offer within 1 day by either:

Sending a separate email of acceptance, or

Executing the payment transaction by our service provider or the selected payment service provider. The timing of the execution of the payment transaction depends on the selected payment method (see "Payment Methods"). The specific option that applies depends on which event occurs first.

Contract Language and Contract Text Storage

We store the contract text and send the ordering data and our Terms and Conditions to you in written form. The contract text is no longer accessible via the internet for security reasons.

Delivery Conditions

There will be no additional costs or shipping fees apart from the indicated product prices.

We only deliver through shipping methods. Unfortunately, customers cannot pick up the goods themselves.

Payment Methods

In our store, you can typically choose from the following payment methods:

Credit Card

During the order processing, you will enter your credit card information. Your credit card will be charged immediately after the order is submitted.

PayPal

We cooperate with the payment service provider PayPal ("PayPal") to offer you the following payment options as part of the PayPal service. To make payments through PayPal, you must be registered with PayPal, authenticate yourself using your login credentials, and confirm the payment instruction. The payment transaction will be executed immediately by PayPal after the order is submitted.

PayPal may offer additional payment methods to registered PayPal customers who have selected them according to their own standards. We have no influence on providing these methods; additional personalized payment methods involve legal relationships between you and PayPal. For more information, please refer to your PayPal account.

Instalments via PayPal

We cooperate with PayPal to offer you the opportunity to pay in instalments. This is subject to a successful credit assessment. In terms of payment processing, PayPal's terms and conditions also apply, in addition to our own Terms and Conditions. For more information, please refer to the ordering process.

Klarna

Your account will be debited immediately upon order submission. Klarna also offers you the opportunity to pay in instalments, subject to a successful credit assessment. For more information, please refer to the instructions during the ordering process.

Retention of Ownership

The goods remain our property until full payment is received.

Transport Damage

If obvious transport damage occurs, please report it to the delivery agent immediately and contact us promptly. Failure to make a complaint or contact us will have no effect on your legal rights and benefits, especially warranty rights. However, it assists us in asserting our own rights against the carrier or transport insurance company.

Warranty and Guarantees

8.1 Statutory Liability for Defects

Unless expressly agreed otherwise, statutory liability for defects applies.

Consumer Notice

We hereby inform you that, when selling used goods to consumers, we can reduce the warranty period to 180 days from the date of delivery, provided we inform you explicitly and obtain separate consent.

This provision does not apply to claims for damages based on injury to life, body, or health caused by us, our legal representatives, or agents due to:

Intentional or grossly negligent breaches of duty, as well as fraudulent intent.

Material contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on which the contracting party regularly relies (essential contractual obligations).

Liability within the scope of guarantees, if any, or liability under the Product Liability Act.

8.2 Guarantees and Customer Service

Information about any additional guarantees that may apply and their exact conditions can be found in the products as well as on the special information page of the online store.

Liability

We always bear unlimited liability for claims for damages caused by us, our legal representatives, or agents based on:

Injury to life, body, or health.

Intentional or grossly negligent breaches of duty.

Liability within the scope of guarantees, if any, or liability under the Product Liability Act.

For breaches of insignificant contractual obligations due to slight negligence by us, our legal representatives, or agents, liability is limited to the foreseeable amount of damages typical for this type of contract at the time of concluding the contract. Otherwise, liability is excluded for claims for damages.

Dispute Resolution

The European Commission provides an online dispute resolution platform (ODR), which you can find here. We are not obligated or prepared to participate in dispute resolution proceedings before a consumer arbitration board.

✅ Verified Purchase

My relatives and friends, who are electric bike enthusiasts, consider this model not just a fantastic bike but also an excellent purchase. The delivery exceeded expectations, arriving quicker than anticipated. The assembly process was a breeze, with all necessary tools provided. One of the standout features is its comfort, largely due to the easily adjustable saddle. Additionally, the fat tires contribute to a smooth ride, effortlessly handling the bumpy streets in my area. On my initial outing, I covered 11 km across various terrains, including pavement, sidewalk, and grass, experimenting with all the gears.

The bike's 48V battery supports a commendable speed of up to 25km/h and showcases an impressive range. I put this to the test by riding 5 km on power levels 0 (no assist) and 1 (low assist) and concluded the journey with the battery still fully charged. The following day, I traveled 6 km using levels 2 and 3, and the battery indicator still read full. This bike's build is robust, tipping the scales at 34kg, with the battery accounting for a significant portion of the weight. I highly recommend this bike for taller individuals; standing at 5'9", I find it a perfect fit.

I received my bike about a month ago and found the setup process to be straightforward, getting it ready for a ride in under an hour. Yesterday marked my first journey on it, and it performed exceptionally well.

After comparing several e-bikes, this one satisfied all the criteria I sought in an electric bicycle. I embarked on my maiden voyage in chilly weather with some snow underfoot. The experience was delightful, and the pedal assist function proved efficient across its five settings. The Pedal Assist System (PAS) offers the flexibility of riding without pedaling or engaging in physical exercise while pedaling. Moreover, the LCD display was conveniently legible during the ride.

In terms of design and aesthetics, the bike stands out. Unlike many other models that feature externally mounted batteries and visible wiring, Ballistic has seamlessly integrated these components within the frame, resulting in a sleek and attractive design, particularly in black.

I decided to wait a bit before writing this review to truly assess the durability of this bike. It arrived promptly and assembly was straightforward. The assembly required only a few steps: mounting the seat, attaching the front tire, setting up the headlight, and fixing the handlebars. Impressively, all the necessary tools were included in the package. The bike is well-constructed, user-friendly, and impressively fast, thanks to its electric capabilities. The inclusion of disc brakes is a significant advantage, especially given the bike's speed. It also boasts excellent tire traction, proven by my successful ride through a snowstorm without any issues. This bike offers great value for its price, earning admiration for its uphill performance and stylish appearance. An added benefit is the option for a 2-year warranty, enhancing its appeal.

I acquired this e-bike on October 11, 2023, and it arrived by October 15, giving a clear expectation of the delivery timeframe. As a newcomer to the e-bike scene, I don't have much to compare it with, but after several rides taken by both myself and my husband, we are thoroughly impressed and in love with this bike. I managed the assembly on my own, which was straightforward, thanks in part to a very helpful instructional video. I've also customized it by adding a rack, a water bottle holder, a new seat, and a pouch. Riding through water and mud was a blast, despite getting quite dirty. The pedal assist feature has been fantastic for longer rides, and impressively, I've even managed to shed some weight while using it frequently. The battery recharges in about 3 hours, though it could extend to 4 or 5 hours if it's completely drained. From my experience, it's around 4 to 5 hours for a full charge. I'm definitely planning to purchase another one for my husband. Priced at around 1,299 euros at the time (though the price might have increased since then), I believe this bike is an excellent choice for first-time e-bike buyers. Overall, it's been a fantastic buy, and I hope this review helps someone. 🙏

The bike's quality and value for the price point are quite impressive. It's on the heavier side, which is typical for e-bikes. The packaging was exceptionally thorough, secured with numerous heavy-duty zip-ties, so be prepared with a razor knife, strong scissors, or wire cutters for unboxing.

Putting the bike together was pretty straightforward, thanks to clear instructional videos. Taking my time to ensure everything was done correctly, I completed assembly in less than 90 minutes. Even those new to bike assembly should find the process manageable, especially since all the required tools are provided.

The initial ride brought a bit of a surprise. I had the controller set to Level 1 for minimal assist and started pedaling, only to find the bike accelerating quickly. It turned out I was inadvertently twisting the right handgrip, which functions as a throttle, similar to a motorcycle. After adjusting to this feature, the ride went smoothly. You can select from assist Levels 1 to 5 for pedaling assistance or use the grip to cruise without pedaling. Level 1 offers a gentle boost, whereas Level 5 means the bike is practically doing all the work for you.

Another slight surprise was discovering that the bike simply coasts when you release the throttle, unlike a gas motorcycle that slows down. This, however, is something I anticipate getting used to very quickly.

Let customers speak for us