Battery

Battery Guide:

1. Battery Instructions:

1. For Envoy | Envoy-S | Envoy-Pro | Sleeper | Sleeper-S Model E-Bike:

Before riding, familiarize yourself with the key ports and their locations. Refer to the figure below for the alignment of the key ports with key location 1, indicated by the "ON" icon. In key position 1, the battery is in the "ON" state and locked to the frame, preventing key removal.

Key Positions:
1 - Power on, battery locked to frame.
2 - Power off, battery locked to frame.
3 - Power off, battery unlocked from the frame for removal.

2. For Altus 27.5'' | Altus 26'' | Altus 24'' | Altus-Pro Model E-Bike:

Before using this product, ensure the red switch on top of the battery is turned on. Press "-" to activate the battery switch. In key position 1, the battery is locked to the frame, allowing the bike to be ridden. To remove the battery, switch to key position 2. When the product is not in use, press the "o" on the top of the red battery switch to turn it off.

2. Battery:

(1) During charging, keep the battery in a safe place out of children's reach.
(2) Store the e-bike battery in an environment with a temperature range of -20 to 45°C. Avoid placing the e-bike in areas exceeding 45°C. Below -20°C, the battery will enter a self-locking state and cannot be charged or used.
(3) Keep the battery dry, away from acidic or alkaline liquids, rain, ignition sources, and high temperatures. Clean the metal contacts with a soft, dry cloth when needed.
(4) Strictly avoid reversing the battery's positive and negative terminals, connecting them together, or damaging, disassembling, or short-circuiting the battery.
(5) Do not disassemble the battery without permission or use it unreasonably.
(6) Use the original battery and avoid using other brands or products.
(7) Use the original charger and avoid using chargers from other brands or other types of batteries.
(8) Do not cover the charger while charging.
(9) Avoid using the e-bike when the battery is not fully charged.
(10) Before charging, ensure the charging port is dry and free from faults or foreign objects. Use the correct socket (100V-240V/50HZ-60HZ) for charging. Keep the e-bike away from children, pets, and flammable objects while charging.
(11) Under no circumstances, use the e-bike while it is charging or connected to the charger.
(12) Before using the e-bike, lock the battery with the provided key and remove the key. Keep the key in a safe place. The user is fully responsible if the key is lost.
(13) If the battery or charger is accidentally immersed in water, immediately disconnect the product from power, separate the motor from the battery, cease charging, and contact us for technical support. Do not restart until guided testing is conducted.

3. Battery Handling Precautions:
(1) Dispose of batteries in an environmentally friendly manner.
(2) Do not dispose of batteries in fire as they may explode or leak.
(3) Do not dispose of batteries in regular household trash.

4. Bicycle Battery Maintenance:
(1) Charge the battery daily after regular driving to maintain its service life. Charge when the battery level is between 30% and 50% and avoid deep discharge.
(2) For long-term storage (over two months), regularly charge the battery to maintain its life and usability. Perform the following steps:
- Fully charge the battery before removing it.
- Check for visible damage on the battery.
- Fully charge the battery before long-term storage.
- Store the battery in a dry, low-humidity area.
- Maintain a temperature between 5°C and 20°C.
- Protect the battery from extreme temperature fluctuations.
- Avoid direct sunlight or heat exposure.
- Ensure stored batteries are charged every three months.
(3) It's normal for the battery's capacity to decline gradually over time, and it cannot be restored once it reaches the end of its lifespan.

✅ Verified Purchase

My relatives and friends, who are electric bike enthusiasts, consider this model not just a fantastic bike but also an excellent purchase. The delivery exceeded expectations, arriving quicker than anticipated. The assembly process was a breeze, with all necessary tools provided. One of the standout features is its comfort, largely due to the easily adjustable saddle. Additionally, the fat tires contribute to a smooth ride, effortlessly handling the bumpy streets in my area. On my initial outing, I covered 11 km across various terrains, including pavement, sidewalk, and grass, experimenting with all the gears.

The bike's 48V battery supports a commendable speed of up to 25km/h and showcases an impressive range. I put this to the test by riding 5 km on power levels 0 (no assist) and 1 (low assist) and concluded the journey with the battery still fully charged. The following day, I traveled 6 km using levels 2 and 3, and the battery indicator still read full. This bike's build is robust, tipping the scales at 34kg, with the battery accounting for a significant portion of the weight. I highly recommend this bike for taller individuals; standing at 5'9", I find it a perfect fit.

I received my bike about a month ago and found the setup process to be straightforward, getting it ready for a ride in under an hour. Yesterday marked my first journey on it, and it performed exceptionally well.

After comparing several e-bikes, this one satisfied all the criteria I sought in an electric bicycle. I embarked on my maiden voyage in chilly weather with some snow underfoot. The experience was delightful, and the pedal assist function proved efficient across its five settings. The Pedal Assist System (PAS) offers the flexibility of riding without pedaling or engaging in physical exercise while pedaling. Moreover, the LCD display was conveniently legible during the ride.

In terms of design and aesthetics, the bike stands out. Unlike many other models that feature externally mounted batteries and visible wiring, Ballistic has seamlessly integrated these components within the frame, resulting in a sleek and attractive design, particularly in black.

I decided to wait a bit before writing this review to truly assess the durability of this bike. It arrived promptly and assembly was straightforward. The assembly required only a few steps: mounting the seat, attaching the front tire, setting up the headlight, and fixing the handlebars. Impressively, all the necessary tools were included in the package. The bike is well-constructed, user-friendly, and impressively fast, thanks to its electric capabilities. The inclusion of disc brakes is a significant advantage, especially given the bike's speed. It also boasts excellent tire traction, proven by my successful ride through a snowstorm without any issues. This bike offers great value for its price, earning admiration for its uphill performance and stylish appearance. An added benefit is the option for a 2-year warranty, enhancing its appeal.

I acquired this e-bike on October 11, 2023, and it arrived by October 15, giving a clear expectation of the delivery timeframe. As a newcomer to the e-bike scene, I don't have much to compare it with, but after several rides taken by both myself and my husband, we are thoroughly impressed and in love with this bike. I managed the assembly on my own, which was straightforward, thanks in part to a very helpful instructional video. I've also customized it by adding a rack, a water bottle holder, a new seat, and a pouch. Riding through water and mud was a blast, despite getting quite dirty. The pedal assist feature has been fantastic for longer rides, and impressively, I've even managed to shed some weight while using it frequently. The battery recharges in about 3 hours, though it could extend to 4 or 5 hours if it's completely drained. From my experience, it's around 4 to 5 hours for a full charge. I'm definitely planning to purchase another one for my husband. Priced at around 1,299 euros at the time (though the price might have increased since then), I believe this bike is an excellent choice for first-time e-bike buyers. Overall, it's been a fantastic buy, and I hope this review helps someone. 🙏

The bike's quality and value for the price point are quite impressive. It's on the heavier side, which is typical for e-bikes. The packaging was exceptionally thorough, secured with numerous heavy-duty zip-ties, so be prepared with a razor knife, strong scissors, or wire cutters for unboxing.

Putting the bike together was pretty straightforward, thanks to clear instructional videos. Taking my time to ensure everything was done correctly, I completed assembly in less than 90 minutes. Even those new to bike assembly should find the process manageable, especially since all the required tools are provided.

The initial ride brought a bit of a surprise. I had the controller set to Level 1 for minimal assist and started pedaling, only to find the bike accelerating quickly. It turned out I was inadvertently twisting the right handgrip, which functions as a throttle, similar to a motorcycle. After adjusting to this feature, the ride went smoothly. You can select from assist Levels 1 to 5 for pedaling assistance or use the grip to cruise without pedaling. Level 1 offers a gentle boost, whereas Level 5 means the bike is practically doing all the work for you.

Another slight surprise was discovering that the bike simply coasts when you release the throttle, unlike a gas motorcycle that slows down. This, however, is something I anticipate getting used to very quickly.

Battery Guide:

Let customers speak for us